Return Policy

You can return items within 14 days after delivery. We don’t accept items that have been used, items that have become damaged because of improper use or items returned after the 14-day cooling-off period. Products ordered online may be returned for a refund or exchange if the case and casebox of Felix Amsterdam are returned unused and in their original condition.

Unfortunately we do not offer free returns. You will be responsible for the postal costs of your return.

We will refund you within 30 days after processing your return, using the same payment method you used to place your original order.

Products that are personalized, bespoke, altered or otherwise made to your specific order cannot be returned.